Account Services Officer

TL;DR

Account Services Officer (Banking Operations): Managing customer onboarding, account servicing, documentation, and branch operations with an accent on KYC/CDD controls, customer support, and accountable-record custody. Focus on verifying customer information, managing debit cards and banking documents, complying with BSP and AMLC requirements, and identifying operational risks and improvements.

Location: On-site in Bacoor, Cavite, Philippines

Company

hirify.global operates banking and financial services activities requiring branch-based account servicing and regulatory compliance.

What you will do

• Conduct customer onboarding, due diligence, KYC/CDD checks, signature verification, account opening, and profile updates.
• Create customer profiles and accounts in the Core Banking System and secure the required approvals.
• Release and manage passbooks, chequebooks, time deposit certificates, debit cards, and bounced-cheque processes.
• Safekeep account-opening documents, accountable forms, cheques, and other records in accordance with retention policies.
• Respond to branch, email, and complaint inquiries and prepare customer notifications and end-of-day reports.
• Identify operational issues, support business continuity and system testing activities, and propose process improvements.

Requirements

• University degree in Banking and Finance or a related business course.
• At least 3 years of relevant banking-industry experience, preferably in teller services or branch operations.
• Knowledge of BSP regulations, AML requirements, risk management, and regulatory compliance.
• Completed training or seminars in official signature verification and KYC/CDD.
• Strong communication, interpersonal, problem-solving, organizational, and attention-to-detail skills.
• Ability to work independently, manage multiple tasks in a fast-paced environment, and collaborate with people from different cultural and ethnic backgrounds.

Culture & Benefits

• Full-time, branch-based work within the Operations department.
• Work involves strict adherence to company policies, code of conduct, record-retention rules, and regulatory requirements.
• Relief coverage is provided within the team during employee leave.
• Participation in business continuity planning, user acceptance testing, and operational improvement projects.