Community Manager (Member Success & Community Engagement)

TL;DR

Community Manager (Customer Success): Managing a private community of entrepreneurs to drive engagement and member success with an accent on relationship building and event coordination. Focus on reducing member churn, facilitating peer-to-peer networking, and optimizing the overall member experience.

Location: Remote (LATAM or Africa preferred). Working hours must align with U.S. Business Hours (ET–PT time zones).

Company

hirify.global is a candidate sourcing firm hiring on behalf of a client for an entrepreneur community.

What you will do

• Manage daily engagement and initiate meaningful conversations within the community via Slack.
• Build strong relationships and facilitate peer-to-peer networking based on shared industries and goals.
• Conduct member check-ins and implement re-engagement strategies to monitor and reduce member churn.
• Coordinate virtual and in-person events, including networking sessions, virtual meetups, and retreats.
• Track engagement metrics and provide actionable insights to leadership to improve community health.
• Manage satisfaction surveys using tools like Typeform to continuously improve the member experience.

Requirements

• Proven experience in Community Management, Customer Success, or Relationship Management.
• Excellent spoken and written English with a neutral, U.S.-friendly accent.
• Full availability during U.S. business hours across ET–PT time zones.
• Proficiency with Slack, Zoom, and Google Workspace.
• Strong ownership mentality, high organizational skills, and a professional remote workspace.

Nice to have

• Experience supporting entrepreneur communities, coaching programs, or mastermind groups.
• Familiarity with Typeform and various community engagement platforms.
• Background in hospitality, event coordination, or supporting U.S.-based clients.

Culture & Benefits

• Fully remote work environment with opportunities for long-term career development.
• High visibility with leadership and direct impact on the success of a growing community.
• Opportunity to build relationships with successful business owners and founders.
• Clear career progression paths into Senior Community Manager or Member Experience Lead roles.

Hiring process

• Initial phone screen followed by a 3–5 minute Spark Hire intro video.
• Practical community engagement exercise.
• Client interview and offer.