Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Executing onboarding and adoption strategies for key enterprise clients with an accent on driving engagement, retention, and growth. Focus on quantifying value delivered, advocating client needs, and influencing product development at the forefront of applied LLMs.

Location: San Francisco

Salary: $150K–$190K

Company

hirify.global is a product company operating at the forefront of applied LLMs, aiming to redefine customer support and expand its market presence.

What you will do

• Execute the Enterprise customer success strategy developed by leadership.
• Serve as a primary point of contact for key enterprise clients.
• Drive initial enablement through high quality onboarding and training.
• Identify and support opportunities for growth and client expansion.
• Manage retention, working with clients to quantify value delivered.
• Advocate for client needs, collaborate with cross-functional teams to drive product development, and monitor key performance indicators.

Requirements

• 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients.
• Proven track record of driving enterprise-level satisfaction, growth, and retention.
• Excellent communication and presentation skills, with the ability to engage C-level executives.
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
• Ability to work under pressure, thriving in demanding environments, and work independently as part of a collaborative team.
• Proficiency in CRM systems and customer success tools.

Culture & Benefits

• Your work directly influences hundreds of enterprise clients and millions of end-users.
• Excel in a culture that values curiosity, speed, and quality.
• Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.
• Full-time U.S. employees enjoy a comprehensive benefits program including equity, health, dental, vision, retirement, fitness, commuter, and dependent care accounts.
• Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.