Customer Operation Manager (Fintech)

TL;DR

Customer Operation Manager (Fintech): Managing customer support, onboarding, issue resolution, and operational processes for payment solutions with an accent on client experience, compliance, and cross-functional collaboration. Focus on resolving complex payment-processing issues, improving customer operations, supporting international clients across time zones, and developing industry relationships.

Location: Hybrid role based in Singapore

Company

hirify.global is a fintech company developing payment solutions for brick-and-mortar businesses across multiple regions.

What you will do

• Act as the primary contact for customer enquiries and resolve operational or payment-related issues.
• Support client onboarding, setup, implementation, and adoption of payment solutions.
• Deliver customer training and educational resources on products and services.
• Maintain interaction records, prepare client activity reports, and identify trends.
• Build client relationships, understand customer needs, and identify opportunities to improve their experience.
• Improve operational processes, maintain compliance with regulations and internal policies, and develop contacts within the payments industry.

Requirements

• Experience in product support, client success, customer success, account management, or customer operations.
• Strong interpersonal, communication, problem-solving, and relationship-building skills.
• Experience resolving customer issues or escalations in a payment-processing environment.
• Proficiency with Google Workspace, Microsoft tools, CRM software, and Intercom; HubSpot experience is preferred.
• Fluent English is required.
• Ability to interact with customers across international time zones.

Nice to have

• Mandarin language skills.
• HubSpot experience.
• Established contacts in the payments industry.

Culture & Benefits

• Competitive compensation package.
• Equity availability.
• Learning and development opportunities.
• Frequent team events and social activities.
• Collaborative and inclusive work environment.