Technical Lead / Exec IT Support (Telecom)

Location: Hybrid role based in the New York City office, United States

Company

hirify.global provides a Telecom-as-a-Service platform that enables brands and enterprises to launch and operate mobile networks through a cloud-native SaaS solution.

What you will do

• Lead IT employee operations processes and provide day-to-day support across a global organization.
• Provision and administer accounts, hardware, software access, onboarding, offboarding, and equipment recovery.
• Manage Apple devices, Google Workspace, Mosyle MDM, endpoint security, SaaS tools, and IT asset lifecycles.
• Troubleshoot hardware, software, networking, Wi-Fi, access, and connectivity issues.
• Support telecom testing by validating SIM cards, mobile devices, and network functionality with engineering and product teams.
• Improve IT processes through documentation, automation, technology evaluation, and security initiatives including SOC 2 compliance.

Requirements

• 7+ years of experience in IT support, help desk, or systems administration.
• Strong troubleshooting, customer service, communication, organization, and independent problem-solving skills.
• Experience supporting macOS and Apple hardware, administering Google Workspace, and managing MDM solutions such as Mosyle.
• Working knowledge of TCP/IP networking, endpoint management, SOHO internet and Wi-Fi configuration, and Cisco Meraki or similar solutions.
• Experience with hardware logistics, inventory management, account administration, and employee onboarding and offboarding.
• Ability to explain technical concepts to technical and non-technical users in a fast-paced startup environment.

Nice to have

• Automation scripting experience with Shell or Python.
• Familiarity with Zero Trust security principles.
• Experience supporting telecom or networking environments and working with SIM provisioning or mobile devices.
• Experience in a startup or global organization.
• Spanish or French language skills.

Culture & Benefits

• Competitive salary and equity program.
• Comprehensive health benefits.
• Flexible work arrangements within the hybrid office setup.
• Team lunches and company retreats.
• Collaborative, inclusive, and innovative culture at an international, fast-growing technology company.