VIP Manager (iGaming)

Location: On-site in Fort Lee, New Jersey, USA; flexible schedule including evenings, weekends, and key sporting seasons.

Company

hirify.global operates in the iGaming sector.

What you will do

• Build and manage long-term relationships with high-value players throughout the player lifecycle.
• Develop retention and engagement strategies based on player activity and behavioral data.
• Coordinate with CRM, marketing, payments, and other teams on personalized offers, rewards, and VIP events.
• Resolve escalated player cases while protecting the brand experience.
• Monitor responsible gaming practices, New Jersey regulations, industry trends, and competitor activity.

Requirements

• Experience in VIP management, account management, player relations, or a similar high-touch role within iGaming.
• Familiarity with the U.S. regulated online gaming market and preferably New Jersey compliance requirements.
• Commercial mindset with the ability to turn player data into retention strategies.
• Strong communication and relationship-building skills.
• Proficiency with CRM systems and Excel for player-data analysis and reporting.
• Availability for on-site work in Fort Lee, New Jersey, with evening, weekend, and seasonal flexibility.

Nice to have

• Experience in premium hospitality or luxury service environments.

Culture & Benefits

• Performance-driven bonuses.
• Medical, dental, and vision coverage.
• Paid leave.
• Subsidized meals and team gatherings.
• Collaborative environment with opportunities for professional growth.