7 CARD - CX End User Assistant

Company

hirify.global operates a workplace wellbeing platform connecting employees with fitness, mindfulness, therapy, nutrition, and sleep partners.

What you will do

• Manage and resolve user requests through email and chat.
• Provide clear, empathetic solutions and maintain a seamless customer journey.
• Meet daily service-level targets while maintaining strong customer satisfaction scores.
• Identify recurring user issues and report them to leadership to improve processes and tools.
• Contribute to a supportive culture focused on wellbeing and collaboration.

Requirements

• Based in Bucharest and able to work from the office as required.
• Previous experience in customer experience, customer support, or a similar service-oriented role.
• Fluent English in speaking and writing is mandatory.
• Strong written communication skills and an empathetic approach.
• Comfort with digital tools, chat platforms, and CRM systems.
• Resilience, attention to detail, and the ability to handle high-volume requests.

Culture & Benefits

• Access to the 7card network of sports and relaxation centers in Romania.
• Hybrid and remote options, with the specific model discussed during recruitment.
• Home-office setup reimbursement and a monthly work allowance.
• At least 25 paid holiday days annually, plus additional tenure-based days and an extra birthday holiday.
• 100% paid parental leave and return-to-work support.
• Learning platforms, development planning, continuous feedback, and internal career opportunities.