Customer Success Manager, Industrials (Manufacturing)

TL;DR

Customer Success Manager, Industrials (Manufacturing): Managing customer relationships, adoption, renewals, and expansion for AI-driven industrial CT scanning and manufacturing analysis solutions with an accent on engineering insight, quality improvement, and measurable business outcomes. Focus on translating technical analyses into ROI, leading executive conversations, and driving retention and account growth.

Location: Boston, MA, United States

Company

hirify.global develops industrial CT scanning, computer vision, AI-driven analysis, and web-based collaboration tools to improve manufacturing and product development.

What you will do

• Own customer relationships, account revenue, contracts, outcomes, and lifecycle management.
• Advise engineering, quality, and operations stakeholders on quality control, root cause analysis, and operational efficiency.
• Manage delivery, onboarding, adoption, renewals, and expansion of technical solutions.
• Track and quantify business impact, demonstrating product ROI to customer stakeholders.
• Mitigate churn risk, maintain account health, and identify upsell, cross-sell, and new use-case opportunities.
• Build scalable internal processes, templates, and customer success best practices.

Requirements

• Bachelor of Science degree in Engineering.
• 8+ years of professional experience, including engineering or manufacturing experience and client-facing work in consulting or program management.
• Experience or strong interest in Lean, process improvement, quality, and manufacturing technology.
• Excellent verbal and written communication across organizational levels.
• Commercial business acumen, including understanding of budgets and planning cycles.
• Ability to independently create and deliver executive-level presentations in a rapidly scaling startup environment.

Nice to have

• MBA or equivalent business experience.
• Program management experience.

Culture & Benefits

• Competitive cash and equity compensation.
• Health and wellness stipend.
• 401(k), parental leave, and flexible paid time off.
• Commuter benefits and company-wide events.
• Inclusive workplace focused on diverse backgrounds, perspectives, and skills.