Customer Relationship Program Manager (Manufacturing)

TL;DR

Customer Relationship Program Manager (Manufacturing): Managing post-sale customer relationships, account health, retention, and growth across technical manufacturing programs with an accent on customer experience, order coordination, and cross-functional delivery. Focus on resolving manufacturing risks, coordinating operations and logistics, and improving processes for aerospace and defense customers.

Location: Hybrid, onsite in Maple Plain, Minnesota on Tuesday, Wednesday, and Thursday, with travel to the New Hampshire location once a month. Employment is limited to U.S. citizens, lawful permanent residents, and qualifying refugees or asylees; temporary visa holders are not eligible.

Company

hirify.global provides digital manufacturing services, including CNC machining, 3D printing, sheet metal fabrication, and injection molding.

What you will do

• Manage a portfolio of B2B accounts and build relationships with engineering, procurement, customer success, and supply chain stakeholders.
• Provide consultative guidance on manufacturability, materials, tolerances, lead times, and technical trade-offs.
• Monitor active orders, communicate risks, and coordinate operations, quality, logistics, and engineering resources to meet service levels.
• Capture customer feedback and collaborate with product and operations teams to improve offerings, lead times, and service quality.
• Maintain project and program plans, timelines, deliverables, process documentation, and playbooks.
• Support account meetings, ongoing projects, continuous improvement, and cross-functional customer experience initiatives.

Requirements

• 2–5 years of experience in account management, customer success, inside sales, or a similar fast-paced B2B role.
• Required experience in aerospace and defense.
• Experience managing internal and external customer relationships in manufacturing or technical services.
• Strong written, verbal, analytical, problem-solving, prioritization, and strategic thinking skills.
• Ability to apply project management techniques and methodologies.
• Ability to work onsite in Maple Plain, Minnesota three days per week and travel to New Hampshire monthly; eligible U.S. work authorization is required.

Nice to have

• BA/BS degree or equivalent experience.
• Knowledge of digital manufacturing, industrial supply chains, CNC, 3D printing, sheet metal, or injection molding.
• Salesforce experience.
• Project management experience.

Culture & Benefits

• Competitive salary with an annual bonus opportunity.
• Medical, dental, vision, life, disability, FSA, and HSA benefits with employer contributions.
• Three weeks of PTO, holiday pay, paid caregiver leave, and volunteer hours.
• 401(k) with company match and immediate vesting.
• Employee Stock Purchase Program with a 15% discount and matching grants through the company foundation.