Customer Success Executive (Fertility Care)

TL;DR

Customer Success Executive (Fertility Care): Managing strategic enterprise customer accounts for a global fertility and family-care platform with an accent on retention, member engagement, and executive stakeholder relationships. Focus on building data-informed account strategies, coordinating complex cross-functional workstreams, and developing scalable customer success playbooks.

Location: Remote

Salary: $110,000–$130,000 base annually

Company

hirify.global provides a global fertility and family-care platform used by employers, health plans, and health systems across 195 countries.

What you will do

• Own a portfolio of strategic enterprise accounts and serve as the primary advisor to HR benefits leaders.
• Drive retention and renewal outcomes by identifying account risks and creating action plans.
• Increase member engagement and program utilization through data-informed recommendations and regular business reviews.
• Present Carrot’s value, outcomes, and reporting to customer stakeholders and executives.
• Partner with Implementation, Product, Marketing, Sales, Legal & Compliance, and Member Success.
• Support expansion opportunities and develop scalable customer success strategies, playbooks, and best practices.

Requirements

• Bachelor’s degree.
• 6+ years of experience in customer success, customer onboarding, implementation, or project management.
• Experience working with enterprise customers with 10,000+ covered lives in the benefits space.
• Demonstrated ability to manage complex projects, multiple workstreams, deadlines, and cross-functional coordination.
• Clear and empathetic communication skills with strong customer judgment and prioritization.

Nice to have

• Experience with Salesforce or another CRM.
• Familiarity with HR benefits leaders and Carrot’s buyers.
• Strong analytical, writing, communication, and attention-to-detail skills.
• Experience building scalable systems, improving efficiency, or automating routine work.
• Comfort navigating ambiguity with an organized, diligent, and self-motivated approach.

Culture & Benefits

• Mission-driven work focused on expanding access to fertility and family-forming care.
• High-growth environment with opportunities to shape strategy and drive impact.
• Competitive compensation, equity, health and wellness benefits, and retirement savings plans.
• Flexible time off, parental leave, and family-forming assistance.
• Collaborative, inclusive, and values-driven culture.

Hiring process

• Recruiter screen followed by a hiring manager interview.
• Cross-functional panel interviews and an executive leadership conversation.
• Final hiring manager wrap-up.