Principal CSM, Health Advisory Services (Health/Pharma)

TL;DR

Principal CSM, Health Advisory Services (Health/Pharma): Owns complex enterprise customer success partnerships for a strategically important health/pharma account, with an accent on executive advisory, renewals, expansion, and cross-functional program delivery. Focus on creating executive-ready communications plans, roadmaps, activation timelines, and risk mitigation strategies from ambiguous direction.

Location: Remote (United States)

Salary: $136,000–$165,000 base compensation annually, plus performance bonus and equity.

Company

hirify.global develops AI-powered behavior change technology focused on improving well-being, performance, and mental resilience.

What you will do

• Own the end-to-end customer relationship for a large, strategically important health/pharma account.
• Create communications plans, program plans, campaign timelines, activation content, and executive-facing roadmaps from high-level direction.
• Partner with executive leadership on briefing materials and client deliverables.
• Lead renewal and expansion strategy, forecasting, QBRs, and long-term partnership discussions.
• Coordinate cross-functional stakeholders, manage dependencies, and ensure complex initiatives are delivered on time.
• Identify and mitigate risks affecting retention, expansion, delivery, or reputation.

Requirements

• 8–12+ years of experience in customer success, account management, or client delivery.
• Experience managing complex enterprise accounts with multiple stakeholders and significant deal sizes.
• Demonstrated ability to create structured, executive-ready plans from ambiguous or evolving direction.
• Strong communication, analytical, problem-solving, and program management skills.
• Ability to work autonomously, manage priorities, receive direct feedback, and operate effectively in a high-expectation environment.
• BA/BS degree or equivalent relevant experience; experience with Salesforce, G Suite, Microsoft products, and Zoom.

Nice to have

• Communications or PR fluency.
• Familiarity with regulated-industry review processes such as MLR/PRC-style approvals.
• Experience with Coda, Looker, or similar tools.
• Passion for well-being, performance, and the human impact of technology.

Culture & Benefits

• Mission-driven work focused on reducing stress and burnout and improving well-being.
• Supportive, human-centric culture with wellness perks.
• Medical, dental, and vision coverage, plus a 401(k) program with company match.
• Generous paid time off, including additional paid leave after major projects or intense work periods.
• Competitive total compensation including salary, performance bonus, and equity.
• Career growth opportunities and the ability to contribute to the company’s growth strategy.