IT Support Specialist

TL;DR

IT Support Specialist (Windows/MacOS): Supporting employees and maintaining office IT infrastructure with an accent on incident resolution, user onboarding, hardware configuration, and service desk operations. Focus on diagnosing complex software and hardware issues, implementing permanent fixes, and keeping meeting rooms, Wi-Fi, videoconferencing, and other office systems reliable.

Location: Warsaw, Poland; on-site work is required, with a couple of home-office days per week possible after full onboarding.

Company

hirify.global is a healthcare technology company providing patient booking, reviews, and practice-management solutions across multiple countries.

What you will do

• Diagnose and resolve software and hardware incidents across Windows, MacOS, and business applications.
• Manage user onboarding and offboarding across internal systems.
• Analyze problems, implement permanent fixes, and escalate incidents to the international team when needed.
• Record, update, and document requests in the IT service desk system.
• Install, configure, upgrade, and maintain IT equipment and software.
• Maintain office IT infrastructure, including meeting rooms, Wi-Fi, videoconferencing, and printers.

Requirements

• Experience in a similar IT support role.
• Good understanding of network principles and operating systems.
• Fluent English and Polish.
• Strong communication, active listening, customer-service, problem-solving, and prioritization skills.
• Willingness to work on-site from the Warsaw office; limited home-office work is available after onboarding.
• Growth mindset and willingness to learn.

Culture & Benefits

• 20 or 26 days of paid time off, depending on the contract.
• Additional paid day off for a birthday or work anniversary.
• Private healthcare through Signal Iduna, with subsidized family coverage.
• Multisport card co-financing in Poland.
• Online psychological support and counseling through iFeel.
• Free English and Spanish classes.