Customer Success Manager, MidMarket (US/LATAM) (SaaS)

Location: Brazil; the role supports customers across the US and LATAM.

Company

A product company provides an AI-driven brand visibility platform covering SEO, content marketing, paid media, social strategy, and marketing analytics for more than 28 million users.

What you will do

• Manage renewal pipelines and drive customer retention, renewal rates, and long-term contract value.
• Build relationships with customer stakeholders and advise them on maximizing platform impact.
• Deliver onboarding and implementation while providing actionable insights at key customer touchpoints.
• Connect customer marketing workflows with measurable business value and product outcomes.
• Identify upsell, cross-sell, expansion, and platform upgrade opportunities with Sales and Marketing.
• Represent customer needs internally and provide feedback on product improvements, market conditions, and competitive threats.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or a related role, preferably with enterprise customers in MarTech or SaaS.
• Strong renewal pipeline management skills and experience delivering results against quotas and ARR targets.
• Proven ability to build relationships with stakeholders at different levels of seniority.
• Strong verbal and written communication skills, including the ability to explain complex concepts to technical and non-technical audiences.
• Understanding of SEO, SEM, content marketing, analytics, CRM, and marketing automation.
• Experience upselling customers and generating qualified leads.

Nice to have

• Experience working with international companies.
• Ability to navigate ambiguity and complexity in a rapidly changing global business environment.
• Alignment with values centered on trust, ownership, and continuous improvement.

Culture & Benefits

• Unlimited paid time off.
• Health and travel insurance.
• Paid parental leave and an Employee Assistance Program.
• Employee Resource Groups and a relief fund.
• Global Customer Success organization supporting multiple time zones and 8+ languages.

Hiring process

• Resume review by the Talent Acquisition team, with feedback typically provided within three working days.
• Detailed interviews covering professional background, working style, and personality.
• Online interviews are conducted by video and may include screen sharing or presentation tasks.