Service Desk Agent (Geospatial Intelligence)

TL;DR

Service Desk Agent (IT Support): Managing internal customer support calls and technical issues with an accent on ticket management and Active Directory administration. Focus on providing rapid technical solutions and ensuring high customer satisfaction in a geospatial intelligence environment.

Location: Hybrid (Westminster, CO or Herndon, VA). Must be a U.S. Person (citizen, permanent resident, asylee, or refugee)

Salary: $15.75 - $23.10 hourly

Company

hirify.global provides secure, precise, geospatial intelligence to government and commercial customers to help them monitor and navigate the planet.

What you will do

• Manage high volumes of inbound and outbound internal customer calls in a timely manner.
• Utilize troubleshooting guides and company policies to identify and resolve customer needs.
• Monitor tickets and workflows in accordance with team SLAs.
• Administer Active Directory accounts and utilize remote user support tools.
• Create and maintain technical documentation where gaps exist.

Requirements

• Must be a U.S. Person (U.S. citizen, permanent resident, Asylee, or Refugee).
• High School Degree or GED.
• Proven experience in a customer service role.
• Ability to successfully pass a background investigation.

Nice to have

• Previous help desk experience.
• Basic knowledge of Windows 7, Windows 10, MAC OS, and Microsoft applications.

Culture & Benefits

• Hybrid work flexibility (up to two days from home per week).
• Robust 401(k) with company match.
• Mental health resources.
• Unique perks including student loan repayment assistance, adoption reimbursement, and pet insurance.