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4 дня назад

Senior Group Manager - Operati (Operations)

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Philippines
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
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Описание вакансии

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TL;DR
Senior Group Manager - Operati (Operations): Managing end-to-end inbound voice insurance operations with an accent on operational performance, client metrics, and service quality. Focus on leading and developing teams, meeting program goals, and strengthening client satisfaction.

Location: Onsite in Quezon, Philippines

Company

Provides AI-powered intelligent operations and transformation services across multiple industries, combining domain expertise, analytics, and technology.

What you will do

  • Manage end-to-end operations for inbound voice insurance programs.
  • Monitor and achieve program and client performance metrics.
  • Lead operational execution and maintain service quality.
  • Foster team growth, development, and leadership capabilities.
  • Support strong client satisfaction and sustainable operational outcomes.

Requirements

  • University or college graduate.
  • At least 5 years of experience handling an operations team.
  • Experience managing inbound voice insurance operations.
  • Ability to work onsite in Quezon, Philippines.

Culture & Benefits

  • Full-time employment.
  • Work within a large, globally distributed operations organization.
  • Exposure to AI-powered platforms, analytics, and intelligent transformation initiatives.

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