Room Service Assistant Manager (Food & Beverage)

Location: Bvlgari Hotel Tokyo, Tokyo, Japan; onsite hotel operations

Company

A luxury hospitality brand developed in partnership with Bulgari and Marriott International, operating hotels and resorts in major cosmopolitan cities and luxury destinations.

What you will do

• Oversee assigned room service and food and beverage operations while maintaining service and quality standards.
• Lead, coach, and motivate employees, promoting teamwork, continuous improvement, and strong performance.
• Ensure exceptional guest service, take ownership of complaints, and follow up through resolution.
• Manage room service procedures including order taking, delivery, amenity processes, service cart setup, and guest safety.
• Support inventory, sanitation, food presentation, marketing, accounting, and operational audit activities.
• Assist the General Manager with annual quality audits and additional operational responsibilities.

Requirements

• Business-level Japanese communication skills required.
• 4–5 years of relevant professional experience.
• Experience in food and beverage, room service, restaurant, or hotel operations.
• Strong customer service, leadership, coaching, problem-solving, and decision-making skills.
• Knowledge of food production, presentation, inventory, sanitation, dining service, and room service delivery standards.
• Basic computer, mathematical, communication, and organizational skills.

Nice to have

• Business-level English communication skills.
• Experience with MICROS or similar hospitality point-of-sale systems.

Culture & Benefits

• Luxury hospitality environment focused on service excellence and the Bulgari brand heritage.
• Emphasis on motivation, empowerment, teamwork, continuous improvement, and professional development.
• Opportunity to work within a global Marriott International portfolio.
• Inclusive environment supporting diverse perspectives and employee growth.