Service Desk Analyst

TL;DR

Service Desk Analyst (IT Support): Providing onsite hardware, software, workstation, connectivity, and end-user support for internal associates with an accent on incident resolution, ticket documentation, and technology equipment coordination. Focus on troubleshooting LAN/WAN issues, maintaining reliable ServiceNow records, supporting meetings and events, and coordinating escalations with vendors and internal teams.

Location: Onsite in Irving, Texas, United States

Company

hirify.global is a Fortune 500 homebuilder focused on constructing quality homes and delivering customer service across communities in the United States.

What you will do

• Provide hardware, software, workstation, printer, copier, and end-user support.
• Troubleshoot routine incidents, LAN/WAN connectivity issues, and technology equipment problems, escalating issues when necessary.
• Maintain accurate and reproducible ServiceNow ticket documentation and prepare weekly status reports.
• Install, replace, maintain, and upgrade hardware and software, including coordinating manufacturer warranties.
• Support technology installations, meetings, events, video conferencing, and audio/visual requirements.
• Coordinate third-party support contractors and collaborate with internal divisions on technical requests.

Requirements

• At least 1 year of relevant experience.
• Basic understanding of technology standards and proficiency in routine IT troubleshooting.
• Ability to recognize, document, and escalate issues appropriately.
• Good communication and teamwork skills.
• High school diploma or GED required.
• CompTIA A+ certification or equivalent IT certification and a bachelor’s degree are preferred.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a dollar-for-dollar company match up to 5%.
• Paid parental leave, sick leave, holidays, personal days, and up to three weeks of vacation from the date of hire.
• Education assistance, adoption assistance, and an associate assistance plan.
• Home purchase discounts, referral bonus opportunities, and professional growth support.