Onboarding Manager (Fintech)

TL;DR

Onboarding Manager (Fintech): Owning end-to-end client onboarding, KYC, financial-crime screening, risk assessments, and ongoing monitoring with an accent on risk-based decision-making, automation, and regulated FX operations. Focus on improving API and vendor connectivity, applying AI tools responsibly, and coaching direct reports while keeping UK and European onboarding processes aligned.

Location: Based in London with office attendance required Monday to Thursday.

Company

Alt21 is a dual-regulated FX hedging technology company building products that simplify financial risk management for SMEs through partner channels.

What you will do

• Own new client onboarding from account review through risk-based approval or escalation.
• Conduct AML, adverse media, sanctions, and PEP screening, risk assessments, ongoing due diligence, and transaction monitoring.
• Investigate financial-crime alerts, unusual activity, and third-party payment queries while documenting clear rationales.
• Improve onboarding automation and maintain integrations with screening, data, payment, and monitoring vendors.
• Apply AI tools and agents to onboarding, monitoring, and quality assurance within compliance guidelines.
• Manage and coach direct reports and collaborate with UK and European operations and compliance stakeholders.

Requirements

• Based in London and available to work from the office Monday to Thursday.
• Strong written and verbal English required.
• Hands-on experience in client onboarding, KYC, CDD/EDD, transaction monitoring, and financial-crime alert handling.
• Ability to apply FCA Handbook and JMLSG guidance using a proportionate, risk-based approach.
• Experience managing and coaching direct reports and acting as an escalation point.
• Technical comfort with APIs, data feeds, file transfers, system integrations, and automation.

Nice to have

• Experience with third-party payments in a regulated payments or FX business.
• Background in FX, payments, or fintech.
• Familiarity with low-code automation tools and AI tools or agents.
• Experience with credit reference tools, screening tools, CRMs, Microsoft tools, or SQL.

Culture & Benefits

• Hands-on role in a fast-growing, technology-driven fintech environment.
• Emphasis on ownership, initiative, pragmatic judgment, and continuous process improvement.
• Opportunity to work across UK and European operations and compliance processes.