Team Leader Service Administration Specialist

TL;DR

Team Leader Service Administration Specialist (Order Management/SAP): Improving back-office operations and service administration for the Asia Pacific SAP unit with an accent on automation, process harmonization, KPI monitoring, and cross-functional collaboration. Focus on defining AS-IS and TO-BE processes, driving RPA-enabled transformation, measuring sustainable results, and developing team capabilities.

Location: Petaling Jaya, Selangor, Malaysia; flexibility to work across global time zones for meetings and calls is preferred.

Company

A global provider of precision instruments and services for laboratory, industrial, process analytics, product inspection, and retail applications, with operations in more than 140 countries.

What you will do

• Improve back-office operational efficiency and deliver value to customers across service administration units.
• Lead strategic productivity initiatives for the Asia Pacific SAP unit, including automation and process harmonization.
• Analyze Order Management and related sales, supply chain, finance, and service back-office processes to identify improvement opportunities.
• Define AS-IS and TO-BE processes, drive change initiatives, validate results, and identify further improvements.
• Create monitoring tools and KPIs to measure resource optimization, quality improvement, and sustainable outcomes.
• Coach, motivate, recognize, and develop team members while communicating results with key users and maintaining team engagement.

Requirements

• Diploma or bachelor's degree in Business Administration, Statistics, Economics, Logistics, or a related field.
• Experience or strong knowledge of Order Management processes and related cross-functional operations.
• Excellent analytical, interpersonal, communication, influencing, and problem-solving skills.
• Proactive, detail-oriented, resilient, customer-focused, and solution-driven approach.
• Ability to collaborate effectively across cultures and functions.
• Fluent English is required.

Nice to have

• Knowledge of other Asian languages.
• Flexibility to work across different global time zones for meetings and calls.

Culture & Benefits

• 1.5-month contractual bonus.
• Medical care with dental entitlements.
• Life insurance coverage.
• Access to public transport.
• Diverse, flexible, and collaborative working culture.