Customer Care Onboarding Officer (KYCB) (French Market)

Location: Barcelona, Spain; hybrid workplace. The role supports the French market and requires fluent French and English for internal communication.

Company

hirify.global is a European fintech providing an integrated finance workspace with banking and financial tools for small and medium-sized businesses.

What you will do

• Validate and process KYC cases end-to-end across company creation and capital deposit account-opening flows.
• Review corporate structures, beneficial ownership, business models, and supporting documentation to make compliant decisions.
• Respond to internal and external requests, unblock pending cases, and manage sensitive customer and social media claims.
• Identify recurring issues and escalate systemic patterns instead of handling cases in isolation.
• Maintain a target of approximately 40–45 resolutions per week while balancing lead time and quality.
• Collaborate with Anti-Financial Crime, AML, Fraud, and frontline operations teams.

Requirements

• 1–2 years of experience in KYC/KYB, customer care, compliance, or customer operations.
• Experience reviewing real corporate and legal documentation and clearly justifying decisions.
• Ability to identify inconsistencies, manage ambiguity, and make structured, detail-oriented decisions.
• Fluent written and spoken French is essential; English is required as the internal working language.
• Proactive ownership, prioritization, escalation, and queue-management skills under pressure.

Culture & Benefits

• Meaningful, complex KYC/KYB work from the beginning, with exposure to the French regulatory framework.
• Autonomy to propose and implement process improvements for account opening.
• Cross-functional collaboration across compliance, risk, fraud, and operations.
• High-trust management focused on autonomy, availability, and strong team cohesion.
• Inclusive environment with more than 80 nationalities and a skills- and potential-focused hiring approach.

Hiring process

• The candidate journey is designed to take approximately 20 working days.