HRSD Functional Product Owner (ServiceNow)

TL;DR

HRSD Functional Product Owner (ServiceNow): Owns the functional product backlog for enterprise HR service delivery, translating employee and business needs into scalable ServiceNow HRSD solutions with an accent on case management, knowledge management, self-service, and automation. Focus on prioritizing complex requirements, balancing platform capabilities with employee experience, and improving Tier 0/Tier 1 service performance through continuous delivery and AI-enabled capabilities.

Location: Fully remote from Canada

Salary: CAD 118,000–141,000 annually, plus eligible bonus or incentive compensation.

Company

hirify.global provides an AI-powered matching process for connecting candidates with partner companies, including enterprise-scale science and technology organizations.

What you will do

• Own and prioritize the HRSD functional demand pipeline and maintain a value-focused product backlog.
• Define epics, features, user stories, acceptance criteria, and measurable success outcomes aligned with HR service objectives.
• Partner with the technical product owner, HR operations, HR Centers of Excellence, HRIT, and other stakeholders to shape feasible ServiceNow solutions.
• Make trade-off decisions across scope, delivery speed, platform capabilities, business value, and employee experience.
• Validate delivered solutions and support enterprise HRSD implementations, enhancements, and transformation initiatives.
• Improve Tier 0/Tier 1 service models through self-service, workflow automation, and AI-enabled service delivery.

Requirements

• Bachelor’s degree in Human Resources, Business, Information Systems, or a related discipline.
• At least 7 years of hands-on experience with ServiceNow HRSD in a product ownership, business analysis, functional architecture, or similar leadership role.
• Strong practical knowledge of ServiceNow HRSD case management, knowledge management, and Employee Service Center.
• Experience translating complex business needs into epics, features, user stories, acceptance criteria, and measurable outcomes.
• Experience with product ownership, stakeholder management, backlog prioritization, Agile practices, and release cycles.
• Must be comfortable working remotely from Canada and collaborating with geographically distributed teams.

Nice to have

• Experience supporting or leading enterprise ServiceNow HRSD implementations, enhancements, or transformation initiatives.
• Experience improving HR service delivery through Tier 0/Tier 1 optimization, workflow automation, or AI-enabled capabilities.

Culture & Benefits

• Fully remote work arrangement from home in Canada.
• Annual bonus or incentive compensation eligibility in addition to base salary.
• Medical, dental, and vision insurance for eligible employees.
• Paid time off and retirement savings benefits for eligible employees.
• Flexible working environment with opportunities for career development and enterprise-scale HR technology transformation.
• Inclusive culture focused on collaboration, diverse perspectives, and continuous improvement.

Hiring process

• Applications are reviewed through an AI-powered matching process.
• Shortlisted candidates are shared with the hiring company, which manages interviews, assessments, and final decisions.