Junior Key Account Manager (Client Success Associate)

TL;DR

Junior Key Account Manager (Client Success Associate) (Fintech): Managing strategic B2B client accounts and coordinating accounting, tax, payroll, KYC, corporate secretarial and support services with an accent on proactive relationship management, operational follow-through and client experience. Focus on identifying account risks and growth opportunities, coordinating complex cross-functional deliverables, and improving retention, satisfaction and account health.

Location: Remote working arrangement.

Company

An international fintech startup providing SaaS-enabled accounting, bookkeeping and administrative services with human support for entrepreneurs and businesses.

What you will do

• Manage a portfolio of strategic clients with complex business structures and serve as the primary contact for commercial and operational matters.
• Build long-term relationships with decision-makers and maintain ownership of client relationships throughout their lifecycle.
• Conduct regular account reviews and Quarterly Business Reviews, prepare account plans, and monitor deadlines, renewals and business milestones.
• Coordinate Accounting, Corporate Secretarial, Tax, Payroll, KYC and Client Support teams to complete deliverables on time and remove blockers.
• Identify risks, opportunities and expansion potential while supporting renewals, retention and client lifetime value.
• Collect client feedback, maintain accurate CRM documentation and share insights with Product and Operations teams.

Requirements

• 3+ years of experience in Key Account Management, Customer Success, Relationship Management or Client Success.
• Experience managing high-value B2B clients and building relationships with key decision-makers.
• Strong stakeholder management and experience coordinating multiple internal teams.
• Ability to manage complex client accounts, maintain accurate documentation and proactively follow up on deliverables.
• Ability to work remotely and collaborate across a multicultural, international organization.

Nice to have

• Experience in a Corporate Service Provider, accounting, corporate secretarial, tax or professional services environment.
• Experience supporting SMEs or founder-led businesses.

Culture & Benefits

• Multicultural environment with an international perspective.
• Learning opportunities and mentorship from peers and leaders.
• Agile working model focused on goals and performance.
• Remote working arrangement.
• Office laptop provided.