Senior Technical Support Engineer (Cybersecurity)

Location: Tel Aviv, Israel

Company

Cyera builds a unified security control plane for protecting data, access, and AI-driven behaviors across enterprise environments.

What you will do

• Investigate and resolve complex technical support issues across AI security, data discovery, classification, DLP workflows, and access analysis.
• Own support tickets from initial discovery through resolution and act as the primary technical advisor for customers.
• Write scripts and build diagnostic utilities to automate troubleshooting and improve investigation efficiency.
• Partner with Product, Engineering, DevOps, and OCTO teams on root-cause analysis, escalations, and platform improvements.
• Create reusable runbooks and technical guides while maintaining accurate and auditable case records.
• Use AI tools and agents in troubleshooting workflows, communicate with technical and executive stakeholders, and mentor Tier-1 engineers.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field; an Associate degree with equivalent practical experience is also accepted.
• 5+ years of experience in technical support, support engineering, escalation support, or customer-facing technical roles in SaaS or cybersecurity.
• Hands-on scripting experience with Python, Bash, or PowerShell.
• Experience with data security or cloud domains such as DSPM, IAM, SIEM, CASB, CNAPP, CSPM, data privacy, or DLP.
• Experience supporting AWS, Azure, or GCP and working with SSO, SAML, OAuth, SCIM, and RBAC.
• Ability to analyze logs, inspect APIs and web services, work with SQL, write RCA summaries and runbooks, manage enterprise tickets, and participate in an on-call rotation including evenings, weekends, or holidays.

Culture & Benefits

• Customer-focused role with direct impact on product quality and security outcomes.
• Cross-functional collaboration with Product, Engineering, DevOps, and OCTO teams.
• Opportunity to work with AI-driven support tools and modern enterprise security technologies.
• Scheduled on-call rotation based on business needs.