Senior Customer Engineer (AI Security)

Location: Tel Aviv, Israel; full-time office-based role

Company

AI security and governance product company helping organizations manage visibility and protection across the AI lifecycle, from development to production and autonomous agents.

What you will do

• Translate customer use cases into technical requirements, configurations, integrations, workflows, and production-readiness plans.
• Lead deployments, integrations, and troubleshooting across endpoint and MDM environments, IDEs, coding agents, cloud connectors, SaaS integrations, gateways, and runtime infrastructure.
• Write scripts, use REST APIs, configure Docker and Kubernetes deployments, and build reusable automation and implementation patterns.
• Investigate and resolve complex technical escalations by reproducing issues, analyzing logs, developing mitigations, and preparing actionable bug reports.
• Drive customer adoption through workshops, enablement, runbooks, and technical best practices.
• Collaborate with Customer Solutions, Product, Engineering, Research, Security, and Support teams.

Requirements

• 5+ years of experience in customer-facing technical roles within B2B SaaS, preferably in Solutions Engineering, Professional Services, or Tier 3 Support for a cybersecurity vendor.
• Experience deploying and integrating solutions in enterprise customer environments and troubleshooting production systems.
• Broad knowledge of endpoint management, cloud infrastructure, identity providers, SSO, and networking.
• Hands-on experience with endpoint and MDM tools such as Jamf or Microsoft Intune, and cloud platforms such as AWS, Azure, GCP, or Databricks.
• Strong scripting and integration skills with Python, Bash, or PowerShell, REST APIs, Docker, and Kubernetes.
• Strong troubleshooting, communication, and technical customer-facing skills.

Nice to have

• Familiarity with generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.
• Experience integrating IDEs, coding agents, or AI gateway and runtime infrastructure.
• Experience with CI/CD, infrastructure as code, observability platforms, CRMs, or ticketing systems.

Culture & Benefits

• Bright, spacious, dog-friendly office near the Hashalom train station and Light Rail.
• Team activities, company retreats, happy hours, holiday gifts, and Pilates classes.
• Monthly lunch budget, provided dinners, and a stocked kitchen.
• Supportive, people-first culture with an international working environment.
• Pension, Keren Hishtalmut, and equity options.