Director, Customer Success and Services – Module Frames

Location: California, USA — Remote

Annual salary: $185,000–$210,000 for California-based employees.

Company

Clean-energy technology business providing intelligent solar hardware, software, data monitoring, and services for utility-scale power plants and PV manufacturers.

What you will do

• Establish repeatable customer onboarding, project delivery, documentation, workflow, and SOP processes for module frame customers.
• Define and report customer-care KPIs and continuously improve recurring purchase-order workstreams.
• Serve as the primary customer contact, managing meetings, deliverables, requirements, issues, and resolution processes.
• Coordinate product delivery from purchase order acceptance through fulfillment with Supply, Logistics, Finance, Quality, freight forwarders, and customers.
• Manage contractual requirements, deadlines, customer changes, and internal stakeholder alignment.
• Develop project dashboards and potentially lead direct reports responsible for customer portfolios.

Requirements

• At least 7 years of project or program management experience in energy, construction, mining, or oil and gas.
• At least 5 years of customer account or relationship management experience.
• Strong project management skills; PMP is preferred.
• Experience working across highly matrixed organizations and coordinating multiple internal functions.
• Strong verbal and written communication, customer service, leadership, follow-up, and accountability skills.
• Passion for solar or renewable energy and knowledge of PV technology and its applications.

Culture & Benefits

• Mission focused on sustainability, solar innovation, and climate-change mitigation.
• Collaborative and inclusive environment with diverse, worldwide teams.
• Health, dental, and vision coverage.
• 401(k) participation with company matching, paid holidays, and unlimited paid time off.
• Life and disability protection, discretionary bonuses, and potential stock compensation for eligible positions.