HVAC Cooling Customer Engineer

TL;DR

HVAC Cooling Customer Engineer (Liebert Cooling Systems): Installing, commissioning, maintaining, and repairing Liebert air products for data centers and commercial facilities with an accent on field service, electrical troubleshooting, and customer support. Focus on diagnosing complex equipment issues, restoring systems to full operating condition, meeting response-time targets, and maintaining safe service operations.

Location: San Francisco or San Jose, California, United States. Must be legally authorized to work in the United States; visa sponsorship is not provided. Travel, flexible schedules, weekend and holiday work, and on-call responsibilities may be required.

Salary: $65,000–$75,000 per year, with potential additional rewards, profit sharing, allowances, travel or car expenses, and sales incentives depending on the role and offer.

Company

hirify.global provides hardware, software, analytics, power, cooling, and IT infrastructure solutions and services for data centers, communication networks, and commercial and industrial facilities.

What you will do

• Install, commission, service, and repair Liebert cooling equipment through scheduled and emergency field assignments.
• Provide on-site and phone support, communicate equipment issues to National Technical Support, and implement published field change notices.
• Perform site and equipment evaluations, troubleshoot faults, and work toward first-time fixes and full equipment restoration.
• Document maintenance work, close service tickets, and submit accurate time, expense, mileage, and inventory reports.
• Manage customer communication, estimated arrival times, service documentation, billing evaluations, and customer satisfaction.
• Follow safety procedures, maintain required certifications and equipment, and meet response-time and productivity targets.

Requirements

• High school diploma or GED, plus HVAC training, equivalent industry experience with an EPA refrigerant license, or six years of related military experience.
• Basic electrical knowledge, HVAC theory, Ohm’s law, and familiarity with electrical and electronic test equipment.
• Ability to read electrical line diagrams and blueprints and perform basic repairs under direction or independently after training.
• Strong troubleshooting, communication, customer service, organizational, computer, and mechanical aptitude skills.
• Valid driver’s license, ability to travel, work flexible schedules, and lift up to 50 pounds regularly and 75 pounds occasionally.
• United States work authorization is required; temporary visa holders and candidates requiring current or future sponsorship are not eligible.

Culture & Benefits

• Safety, integrity, respect, teamwork, inclusion, customer focus, and operational excellence are core principles.
• Work involves outdoor and demanding environments, moving machinery, extreme temperatures, noise, and required personal protective equipment.
• Benefits include medical, dental, vision, disability coverage, paid time off, holiday pay, and a 401(k).
• Additional compensation may include merit increases, annual bonuses, stock, profit sharing, allowances, travel or car expenses, and sales incentives depending on the role.