Customer Success, CX (AI)

Location: Manila, Philippines

Company

hirify.global is a global software company providing AI, cloud, and digital customer experience solutions to more than 25,000 businesses across 30+ countries.

What you will do

• Support the delivery, adoption, and ongoing optimization of customer journeys on the Proactive AI Agent platform.
• Partner with Sales, Professional Services, Business Intelligence, Product, Development, security, and technical teams to deliver solutions aligned with client objectives.
• Manage the operational health of assigned accounts by monitoring adoption, engagement, platform utilization, performance metrics, and business outcomes.
• Gather requirements, understand business processes, and translate them into technical solution designs and configuration requirements.
• Deliver solution configurations, validation activities, implementation support, go-live assistance, and ongoing optimization.
• Identify risks, opportunities, recommendations, and continuous-improvement initiatives that support retention and expansion of platform value.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Experience in Customer Success, Professional Services, Account Management, Service Delivery, or another customer-facing role in a SaaS, cloud, or technology environment.
• Experience supporting project delivery, gathering requirements, understanding business processes, and contributing to solution design.
• Strong analytical, communication, relationship-building, stakeholder-management, and problem-solving skills.
• Experience with Excel, reporting platforms, or business intelligence tools.
• Ability to manage multiple customer accounts, projects, or workstreams in complex stakeholder environments.

hirify.global-to-have">hirify.global to have

• Experience with conversational AI, automation, or customer experience technologies.
• Exposure to Agile delivery methodologies.
• Project management certification or related qualifications.
• Experience creating business cases and presenting data-driven recommendations.
• Advanced data analysis experience using reporting or business intelligence tools.

Culture & Benefits

• Opportunity to work at a global company focused on AI, cloud, and digital customer experience technology.
• Fast-paced, collaborative, and creative work environment.
• Access to internal career opportunities across roles, disciplines, domains, and locations.
• Individual contributor role reporting to the Customer Success Team Lead and Manager of Professional Services.