Director, Regional Customer Operations

Location: Taguig, Philippines; on-site at least four days per week. Travel may include up to 20% domestic and international travel. Relocation assistance is not authorized. Must be legally authorized to work in the Philippines without employment visa sponsorship.

Company

hirify.global is a global innovation-focused company developing solutions across industrial, healthcare, technology, and other markets.

What you will do

• Set regional strategy, operating plans, performance objectives, and governance for Customer Operations.
• Own service levels, customer experience, quality, productivity, efficiency, backlog, and responsiveness across the region.
• Lead transformation initiatives involving process simplification, automation, analytics, self-service, and operational excellence.
• Lead a diverse, multi-country organization, developing leaders, succession pipelines, and workforce capabilities.
• Manage demand forecasting, capacity planning, resource requirements, productivity, and cost-to-serve.
• Partner with Commercial, Supply Chain, Finance, IT/Digital, Quality, and HR to resolve complex issues and improve end-to-end customer outcomes.

Requirements

• Bachelor’s degree or higher from an accredited institution.
• 10+ years of progressive leadership experience in Customer Operations, Customer Service, Shared Services, Business Services, Service Delivery, Supply Chain Customer Operations, or a comparable environment.
• Experience leading large-scale or multi-country operations, leaders, and geographically distributed teams in a global or matrixed organization.
• Demonstrated ownership of operational KPIs, service levels, customer experience, quality, productivity, capacity, and continuous improvement.
• Experience leading significant transformation, operational excellence, process improvement, or organizational change initiatives.
• Strong executive presence, analytical and business acumen, communication, stakeholder management, problem-solving, and decision-making skills.

Nice to have

• Master’s degree in Business Administration, Operations Management, Supply Chain, or a related discipline.
• Experience with digital transformation, automation, AI-enabled operations, analytics, and customer self-service.
• Experience with Lean, Six Sigma, Agile, PMP, SAP, Oracle, Salesforce, global business services, or shared-service centers.
• Additional language capabilities and experience working across diverse cultural environments.

Culture & Benefits

• Innovation-oriented environment that encourages curiosity, creativity, diverse thinking, and experimentation.
• Programs supporting physical and financial well-being.
• Safety is a core value, with expectations to follow EHS policies, identify hazards, and support continuous improvement.