4 дня назад
Managed Services Manager (PropTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Managed Services Manager (PropTech): Overseeing day-to-day BPO operations and leading multiple teams across assigned accounts with an accent on service delivery, KPI and SLA compliance, and client satisfaction. Focus on optimizing operational processes, managing performance risks, developing frontline leadership, and handling escalations for international client accounts.
Location: Manila, Philippines; hybrid arrangement with 2 days working from home
Company
Flexible real estate software powers communities and delivers client experiences in the PropTech industry.
What you will do
- Lead Team Leaders and frontline agents across assigned BPO accounts or programs.
- Ensure achievement of productivity, quality, attendance, AHT, CSAT, and SLA targets.
- Develop and optimize operational processes to improve efficiency and performance.
- Partner with Quality, Training, Workforce Management, and HR to address performance gaps.
- Conduct performance reviews, coaching sessions, and talent development plans.
- Manage client communications, operational reviews, reporting, real-time risks, escalations, and business continuity planning.
Requirements
- Bachelor’s degree in Business Administration, Management, or a related field preferred.
- 5–7 years of BPO experience, including 2–3 years in an Operations Manager or similar leadership role.
- Experience managing large teams of 10 or more FTEs across voice, non-voice, or blended accounts.
- Strong understanding of BPO metrics, workforce management, performance analytics, and reporting tools.
- Experience working with international clients in the US, Australia, the UK, or similar markets.
- Strong written and verbal English communication skills, plus leadership, coaching, and stakeholder management capabilities.
Culture & Benefits
- Hybrid working arrangement with 2 days working from home.
- Competitive salary package and career growth opportunities.
- HMO coverage with free dependent coverage upon hire.
- 24/7 access to office gyms in Ortigas and Makati.
- 20 annual leave credits, including 5 credits convertible to cash.
- Inclusive, diverse, and supportive work environment.
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