Expert Customer Success Manager

Location: Mexico City, Mexico (flexible)

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Own a portfolio of strategic customer relationships and serve as the primary business point of contact.
• Develop Customer Success Plans linking business value drivers, KPIs, adoption strategies, and accountable actions.
• Lead Executive Business Reviews, identify risks, remove adoption barriers, and support retention, expansion, and recurring revenue growth.
• Coordinate Sales, Professional Services, Renewals, Onboarding, Product Support, and other teams throughout the customer lifecycle.
• Translate customer and support experience gaps into actionable product and process improvements.
• Lead strategic initiatives, contribute thought leadership, and mentor Customer Success Managers.

Requirements

• 8+ years of experience in a technology-related, customer-facing, Customer Success, or strategic account environment.
• Bachelor's degree in a technology-related or business-related field.
• Strong understanding of customer experience technologies and consultative customer engagement.
• Experience building trusted relationships with senior stakeholders and influencing cross-functional teams.
• Experience leading strategic initiatives, change management, and transformational change.
• Excellent organizational, interpersonal, presentation, written, and verbal communication skills.

Nice to have

• Experience with Salesforce, Gainsight, and other CRM or Customer Success platforms.
• Proficiency with Microsoft PowerPoint, Excel, and Word.
• Experience with online communities, social media, and digital customer engagement.
• Curiosity, adaptability, and commitment to continuous learning.

Culture & Benefits

• Work with AI-powered technology operating at enterprise scale.
• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• hirify.global is Great Place to Work certified in 17 countries.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview with a Talent Acquisition Partner, followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews, followed by final-step communication.