Senior Solutions Engineer (AI)

TL;DR

Senior Solutions Engineer (AI): Designing and delivering AI-powered customer service solutions, integrations, automations, and technical evaluations for complex enterprise sales cycles with an accent on APIs, business workflows, and measurable customer outcomes. Focus on leading AI proofs of concept, validating performance and feasibility, and translating technical capabilities into business value for technical stakeholders and C-level executives.

Location: San Francisco, California, United States; hybrid schedule with office attendance every Tuesday, Wednesday, and Thursday. Work from home is available on Mondays and Fridays.

Salary: $200,000–$225,000 annual on-target earnings with a 70/30 split, plus equity.

Company

hirify.global provides a B2B customer operations platform that connects customer conversations, workflows, tools, AI capabilities, and integrations for more than 9,000 companies.

What you will do

• Partner with Account Executives to own technical strategy for complex enterprise opportunities from discovery through validation and close.
• Lead technical discovery across customer objectives, architectures, workflows, integrations, security requirements, and constraints.
• Design and demonstrate tailored solutions using AI, APIs, integrations, automation, and hirify.global’s platform.
• Architect and lead hands-on AI proofs of concept, technical pilots, and evaluations with defined success criteria.
• Develop integrations with customer systems and applications using hirify.global’s APIs and extensibility platform.
• Share customer insights with Product and Engineering, establish reusable technical patterns, and mentor other team members.

Requirements

• 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally in enterprise SaaS.
• Experience winning complex enterprise opportunities in partnership with sales teams.
• Strong experience with AI, automation, complex business workflows, and AI-powered product proofs of concept.
• Strong understanding of APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures, including REST APIs.
• Ability to prototype and troubleshoot integrations; JavaScript or Python experience is a plus.
• Excellent communication, presentation, problem-solving, and business skills, including communication with technical leaders and C-level executives.

Nice to have

• Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms.
• Familiarity with JavaScript, Python, or similar programming languages.

Culture & Benefits

• Hybrid collaboration model with flexibility to work from home on Mondays and Fridays.
• Equity participation in a post-Series D company backed by leading venture capital firms.
• Private health insurance, including options at no cost to employees.
• Paid parental leave, flexible time off, mental health support, and family planning support.
• Monthly lifestyle stipend, wellness days, and a winter office closure from Christmas through New Year’s Day.