Business Account Manager (iGaming)

TL;DR

Business Account Manager (iGaming) (Sportsbook/B2B SaaS): Managing and growing a portfolio of B2B sportsbook operators by improving product adoption, operational performance, and commercial results with an accent on client relationships, platform integrations, and KPI-driven recommendations. Focus on coordinating technical issue resolution, identifying revenue opportunities, negotiating renewals and upsells, and supporting compliance across regulated markets.

Location: Georgia, Poland, or Serbia

Company

hirify.global develops and operates iGaming technology products, including a sportsbook platform for regulated betting markets.

What you will do

• Manage a portfolio of B2B sportsbook operators and maintain strong client relationships.
• Serve as the primary contact for operator requests, updates, and daily operational coordination.
• Work with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
• Review operator performance and platform usage, recommending product updates and promotional strategies.
• Analyse KPIs to identify revenue opportunities and strategic betting events.
• Manage renewals, upsells, commercial negotiations, invoicing, reporting, and regulatory compliance.

Requirements

• Fluent English at B2+ level and Russian at B2 level, both written and spoken.
• At least two years of experience in account management, customer success, or business development.
• Experience in iGaming, sportsbook, or B2B SaaS.
• Experience managing multiple B2B clients or operators.
• Knowledge of sportsbook operations, betting markets, and industry trends.
• Strong communication, negotiation, relationship-building, CRM, analytics, and KPI-based decision-making skills.

Nice to have

• Experience with upselling and revenue growth strategies.
• Data-driven approach to analysing operator performance.
• Familiarity with workflows across technical account management, product, and sales.
• Knowledge of Portuguese, Spanish, or German.

Culture & Benefits

• Private health insurance and sports benefits.
• Comprehensive mental health program.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Upskilling, internal workshops, professional conferences, and corporate events.
• Referral program rewards.