Account Manager (Asian Department)

TL;DR

Account Manager (Asian Department): Managing B2B sportsbook clients and building long-term customer relationships with an accent on operational issue handling, cross-team coordination, and performance monitoring. Focus on collecting and prioritizing client requirements for new product features, analyzing activity with data and reports, and ensuring clients optimize the sportsbook on their sites.

Location: Remote

Company

hirify.global builds a premium B2B sportsbook with risk management and omni-channel support for iGaming clients.

What you will do

• Own account management and client support as the main point of contact; identify opportunities and monitor competition development.
• Coordinate with Finance and Legal on client issues and requests.
• Handle operational issues affecting smooth service delivery; act as an internal advocate for clients and assist with escalations.
• Collect, verify, and rank client requirements (non-technical and technical) for new product features and functions.
• Monitor individual site performance and ensure clients optimize the sportsbook on their sites; analyze activity using data and reports.
• Run weekly/monthly meetings with clients to review open issues, performance, and updates; coordinate internal teams (Support, IT, Product, Management) to meet customer expectations.

Requirements

• 2+ years of proven experience as an Account Manager (or similar) in an online software company; online gaming experience is required.
• Strong technical and business orientation with the ability to read and understand information from various sources.
• Exceptional verbal and written organizational, presentation, and communication skills in English and Chinese.
• Excellent analytical and problem-solving skills with the ability to provide quick resolutions.
• Strong customer service approach, high availability, and willingness to work non-standard hours to ensure client satisfaction.
• Fast learner, dynamic, highly motivated, stress-resistant team player.

Nice to have

• Fluency in Korean.
• Experience in B2B sportsbook.

Culture & Benefits

• Remote work with support for remote talent.
• Comprehensive health insurance and 100% paid sick leave.
• 24 working days of paid vacation plus additional days off.
• Access to extra education opportunities and language courses.
• Relocation support is available.
• International team, corporate events and team buildings, and best-in-class hardware for the role.

Hiring process

• 30-minute call with a Recruiter.
• 60-minute call with the Team Lead.
• 30-minute call with an HR Business Partner.