Service Centre Outbound Specialist (Bilingual)

Location: Onsite in Toronto, Ontario, Canada

Salary: $54,632 CAD per year

Company

hirify.global partners with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses, and communities.

What you will do

• Conduct high-volume outbound outreach by phone, text, and email to engage clients and gather employment information.
• Verify, process, and update client employment status and outcome data in line with program requirements.
• Audit and process client and employer financial support claims according to internal guidelines.
• Maintain accurate, confidential, and compliant records of client interactions and activities.
• Collaborate with internal teams and Employment Ontario service providers to resolve issues and improve data quality and reporting.
• Adapt outreach and operational activities to changing business requirements and workload.

Requirements

• Onsite availability in Toronto, Ontario, Canada
• Bilingual English and French communication skills
• Two to three years of experience in a similar role within a service-oriented organization.
• Strong auditing and data entry experience with excellent attention to detail and accuracy.
• Proficiency in Microsoft Office, especially Excel and Word.
• Ability to manage confidential information, remain composed under pressure, organize work effectively, and adapt to change.

Nice to have

• Knowledge of the Employment Services industry.

Culture & Benefits

• Full-time fixed-term position running through December 31, 2026.
• Ongoing learning and development opportunities.
• Generous time off policy supporting work-life balance.
• Diverse, inclusive, and accessible workplace focused on teamwork and employee engagement.