Technology Support Specialist I

Location: On-site in Toronto or Mississauga, Canada, supporting the Toronto Downtown Office at The Well. Flexible evening or weekend hours and on-call rotations may be required.

Salary: CAD 55,000–60,000 per year, with full-time benefits and overtime eligibility.

Company

hirify.global is a privately held health technology company providing a cloud platform, healthcare data services, and integrations for more than 30,000 provider organizations.

What you will do

• Perform initial Tier 1 triage and technical support for employee technology cases.
• Route incidents and service requests to the appropriate internal or external teams.
• Set up and deploy standard configurations for laptops and mobile devices.
• Provide onboarding, help desk, and IT Bar support for the Toronto Downtown Office.
• Investigate incidents, document workarounds, and support remote offices and new site onboarding.
• Track IT assets and inventory, assist with staff training, and support technology operations.

Requirements

• 2–3 years of experience in a customer-facing role; retail, hospitality, or customer service experience is relevant.
• Hands-on experience with audiovisual equipment for boardroom setups.
• Knowledge of Microsoft applications, hardware and software setup, configuration, and basic networking.
• Experience with Windows, macOS, Microsoft Office or Office 365, and antivirus software.
• Experience using ServiceNow or a similar ticketing system.
• Strong verbal and written communication, multitasking skills, and willingness to work flexible hours and on-call rotations.

Nice to have

• Experience removing malware and viruses from user devices.
• Experience using AI to automate technical support workflows.

Culture & Benefits

• Benefits begin on the first day.
• Retirement plan matching and flexible paid time off.
• Wellness, employee assistance, parental, caregiver, fertility, and adoption support programs.
• Continuous development support, recognition programs, and inclusion communities.
• AI tools may support parts of the hiring process, while final decisions remain human-led.