Principle, Support Product Manager

Location: Remote, United States

Salary: $160,000–$210,000 base annually; expected on-target earnings of $200,000–$275,000.

Company

hirify.global provides an AI-powered job matching and application evaluation platform connecting candidates with hiring companies.

What you will do

• Define and execute the support portfolio strategy, including offer design, tier differentiation, lifecycle management, competitive positioning, and roadmap development.
• Develop pricing, packaging, value propositions, and sales enablement materials to improve adoption, renewals, and value capture.
• Oversee portfolio economics, pricing governance, margin performance, revenue optimization, and discounting discipline.
• Establish governance processes for launches, support bundles, lifecycle decisions, and portfolio changes.
• Build dashboards, metrics, and operating rhythms to monitor adoption, revenue, margins, and customer impact.
• Align Product, Support, Sales, Finance, Marketing, Renewals, and Operations teams on strategic initiatives and execution.

Requirements

• 15+ years of experience in product management, services portfolio management, support services, pricing, or customer success within enterprise technology.
• Strong knowledge of support business models, service economics, customer lifecycle management, renewals, pricing strategy, and margin optimization.
• Experience leading complex cross-functional initiatives across Product, Sales, Finance, Marketing, Pricing, Operations, and Customer teams.
• Ability to create business cases, portfolio roadmaps, go-to-market materials, pricing strategies, and executive recommendations.
• Strong commercial judgment, communication, storytelling, data analysis, and stakeholder influence skills.
• Leadership presence focused on accountability, execution, and continuous improvement.

Nice to have

• Experience in enterprise software, technology services, customer support, or related industries.

Culture & Benefits

• Comprehensive benefits supporting health, financial security, and wellbeing.
• Flexible work arrangements supporting work-life balance.
• Collaboration with globally distributed teams on impactful technology initiatives.
• Career growth and professional development opportunities.
• Autonomy, ownership, and an inclusive, supportive workplace culture.
• Eligibility for bonus, variable, or commission-based compensation programs where applicable.

Hiring process

• Applications are evaluated through an AI-powered matching process against the role’s core requirements.
• Shortlisted candidates are shared with the hiring company.
• Interviews and assessments are managed by the hiring company’s internal team.