Senior Business Change Manager

TL;DR

Senior Business Change Manager (Change Delivery): Leading complex cross-functional change across customer operations, technology, product and commercial teams with an accent on delivery planning, operational readiness and safe customer-facing rollout. Focus on managing risks and dependencies, aligning senior stakeholders, and guiding programmes from discovery through stabilisation and benefit realisation.

Location: Hybrid, with two days per week in the office; office bases in Osterley or Livingston, UK. Candidates must have the right to work in the UK. hirify.global does not offer visa sponsorship for this position.

Company

hirify.global is a media and entertainment company providing entertainment, sports, news and arts through innovative products and services.

What you will do

• Own end-to-end delivery of business change into customer operations, from scope definition and planning through rollout, stabilisation and benefit realisation.
• Lead cross-functional programmes involving technology, product, commercial and operational teams across agile, waterfall and hybrid environments.
• Establish delivery governance, planning rhythms, progress tracking, RAID management, dependency management and rollout planning.
• Build stakeholder alignment, resolve delivery challenges and communicate risks, trade-offs, decisions and customer impact.
• Manage operational readiness and handover to ensure change lands safely for customers and colleagues.
• Lead or support Business Change Managers and Associate Business Change Managers on larger programmes, including coaching and development.

Requirements

• Proven experience delivering complex cross-functional projects or programmes in fast-paced environments.
• Strong end-to-end project delivery experience covering scoping, mobilisation, planning, governance, RAID, dependencies, launch readiness and handover.
• Excellent stakeholder management, influencing and communication skills, including confidence with director-level audiences.
• Experience working with Technology, Product and Customer Operations in customer-facing environments.
• Strong understanding of operational processes, customer journeys and safe change implementation.
• Experience leading individuals or small teams through line management, matrix leadership or delivery management.

Nice to have

• Experience in agile, waterfall or hybrid delivery environments; SAFe experience is desirable.
• Experience supporting customer, regulatory or operationally complex programmes.
• Experience coaching or developing delivery colleagues.

Culture & Benefits

• Hybrid working with two office days per week.
• Free hirify.global TV package, including hirify.global Sports and hirify.global Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support, digital GP and dental insurance.
• Discounts on hirify.global products, Sharesave and Tech schemes, plus hirify.global VIP rewards and experiences.