People Operations Excellence Team Leader (Mat Cover Contract)

Location: Hybrid role based within commuting distance of the UK offices, with at least three days per week in person in Colchester or Milton Park, Oxfordshire; candidates must have the right to live and work in the UK.

Company

hirify.global is part of Informa, a global academic publishing, business intelligence, knowledge, and events group.

What you will do

• Lead, coach, mentor, and allocate work across a team of five People Operations Specialists.
• Simplify and optimise People Operations processes to improve productivity, service quality, and employee experience.
• Act as the first escalation point for employee lifecycle enquiries and resolve issues accurately and promptly.
• Monitor query service levels, reporting data and performance trends to the Head of People Operations Excellence.
• Own process documentation and improvements while collaborating with Continuous Improvement, HR Business Partners, and wider People teams.
• Support Workday implementation, team training, internal and external audits, compliance activities, and payroll submissions to Informa Payroll and ADP.

Requirements

• Experience supporting or leading a team and managing performance through coaching, feedback, and accountability.
• Strong HR administration, HRIS, data processing, and Workday experience.
• Knowledge of regional HR employment laws, compliance, data protection, and confidential information handling.
• Demonstrated experience streamlining processes and delivering accurate, timely customer service.
• Strong stakeholder communication, problem-solving, decision-making, and organisational skills.
• Right to live and work in the UK and ability to attend the Colchester or Milton Park office at least three days per week.

Culture & Benefits

• Balanced hybrid working model combining office collaboration with home or remote working.
• 25 days of annual leave, a birthday day off, and three additional discretionary holiday-season days.
• Four paid volunteering days per year.
• Company-funded private medical insurance, employee assistance support, life assurance, and optical and medical care.
• Pension scheme and Share Match plan.
• Flexible, inclusive working culture focused on wellbeing, development, and work-life balance.