Payments & Deposit Operations Representative II (US)

TL;DR

Payments & Deposit Operations Representative II (US) (Banking Operations): Processing levies, deposit-related transactions, abandoned-property cases, and customer service inquiries with an accent on transaction accuracy, regulatory compliance, and service-level performance. Focus on resolving non-standard requests, investigating operational risks, and coordinating with internal partners across multiple systems.

Location: Remote within the United States; schedule is Monday–Friday, 8:30 a.m.–5:00 p.m. EST. The role is based in Mount Laurel, New Jersey, and may involve occasional domestic travel.

Salary: $22.50–$32.50 per hour, equivalent to approximately $3,600–$5,200 per month.

Company

hirify.global is a large North American financial institution serving households and businesses across Canada, the United States, and other markets.

What you will do

• Process levies, incoming transactions, abandoned-property cases, and research requests accurately and within service-level requirements.
• Respond to customer and partner inquiries, validate information, and complete authorized adjustments.
• Identify, investigate, resolve, or escalate processing issues and non-standard or high-risk activities.
• Maintain transaction records and support daily, weekly, and monthly operational processes across multiple systems.
• Review workflows and recommend improvements to service delivery and operational efficiency.
• Collaborate with internal partners while maintaining service quality and confidentiality.

Requirements

• High school diploma.
• Working knowledge of banking operations, business processes, and applicable regulatory requirements.
• Ability to process transactions accurately across manual and automated systems.
• Ability to apply judgment within defined procedures and escalate issues appropriately.
• Strong written and verbal communication, organization, and relationship skills.
• Availability to work Monday–Friday, 8:30 a.m.–5:00 p.m. EST, remotely from the United States.

Culture & Benefits

• Full-time employment with health and well-being benefits, savings and retirement programs, and paid time off.
• Banking benefits, discounts, variable compensation eligibility, and recognition programs.
• Training, onboarding, mentoring, online learning, and regular career development conversations.
• Cross-training and opportunities to build operational expertise and progress professionally.
• Inclusive workplace focused on fair opportunities, respectful collaboration, and diverse perspectives.

Hiring process

• Selected candidates will be contacted to schedule an interview.
• Training and onboarding sessions are provided after joining.