Account Manager (Performance Marketing)

TL;DR

Account Manager (Performance Marketing): Leading client relationships and driving creative strategy for DTC brands with an accent on transforming transactional projects into long-term monthly retainers. Focus on analyzing paid social performance data to develop high-impact creative briefs and maximizing Net Revenue Retention (NRR).

Location: Remote (Portugal)

Company

Creative Milkshake (part of Fieldtrip) is a performance creative agency specializing in high-converting social ads for DTC brands.

What you will do

• Manage day-to-day client relationships and serve as a primary strategic advisor for a portfolio of clients.
• Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
• Convert paid social data from Meta, TikTok, and YouTube into winning ad concepts and creative briefs.
• Drive Net Revenue Retention (NRR) by identifying expansion opportunities and transitioning clients to monthly retainers.
• Collaborate with internal Creative Strategists and project managers to align client expectations with production realities.

Requirements

• 3+ years of Account Management or Client Strategy experience at a performance marketing or UGC agency.
• Deep understanding of paid social landscape, specifically Meta and TikTok ad mechanics (hook rates, hold rates).
• Proven track record of growing client accounts and closing retainer renewals.
• Exceptional written and spoken English with elite presentation skills.
• Must be based in Portugal.

Culture & Benefits

• Remote-first and flexible work culture.
• Stipends for mental health, healthcare, and internet.
• Generous paid time off (PTO).
• Collaborative, creative, and high-energy team environment.
• Learning and career development opportunities.