Infrastructure and Operations Manager, PGME

Location: Primarily onsite at the PGME Office in Vancouver, British Columbia, Canada

Salary: $6,949.92–$9,992.50 CAD monthly

Company

hirify.global is a Canadian university whose Faculty of Medicine delivers postgraduate medical education across multiple training programs and clinical sites.

What you will do

• Lead PGME administrative operations, infrastructure, systems, communications, facilities, and office resources.
• Manage the Resident Management System used for resident registration, payments, promotions, tracking, records, accreditation, and financial forecasting.
• Develop and implement administrative policies, business processes, records-management practices, and strategic improvement initiatives.
• Oversee resident admissions, onboarding, contracts, agreements, reports, finance updates, and coordination with internal and external partners.
• Supervise administrative staff, manage performance and workplace conflicts, and support recruitment, training, appointments, and renewals.
• Manage operational budgets, analyze expenses, recommend reallocations, and advise PGME leadership on operational matters.

Requirements

• Undergraduate degree in a relevant discipline and at least three years of related experience, or an equivalent combination of education and experience.
• Experience leading teams, managing projects, improving processes, and working through complex issues in dynamic environments.
• Strong judgment, initiative, accuracy, discretion, conflict-resolution, interpersonal, and written and oral communication skills.
• Ability to work independently under broad direction, manage multiple deadlines, and collaborate with senior leaders and diverse stakeholders.
• Proficiency with Microsoft Office, including Word, Outlook, Excel, Access, and SharePoint, or equivalent software.
• Intermediate proficiency with Adobe Acrobat Pro and experience working with web-based or standalone custom databases.

Nice to have

• Experience working in a university or other large, complex organization.
• Experience working with senior leadership, change management, continuous quality improvement, and innovation.
• Knowledge of complex policies, processes, guidelines, and employment agreements.

Culture & Benefits

• Full-time staff position with ongoing employment.
• Work within a multidisciplinary postgraduate medical education organization serving programs across British Columbia.
• Collaborate with university departments, health authorities, professional colleges, government partners, and regional offices.
• Contribute to equity, diversity, and inclusion initiatives and support a diverse workforce.