Sr. Customer Success Manager (AI)

TL;DR

Sr. Customer Success Manager (AI/SaaS): Turning new deployments into measurable outcomes for engineering teams using hirify.global with an accent on onboarding, rollout plans, and customer health monitoring. Focus on removing barriers to adoption, aligning platform capabilities with customer goals, and identifying expansion opportunities within enterprise accounts.

Location: Remote (Must be based in the United States)

Salary: $123,000 – $187,000

Company

hirify.global is an AI software development company providing a self-hosted AI Development Environment for deploying autonomous coding agents in the enterprise.

What you will do

• Own and coordinate onboarding and rollout plans for new customers to ensure successful platform implementation.
• Remove adoption barriers to help customers achieve desired outcomes efficiently.
• Provide tailored guidance and recommendations based on customer goals, challenges, and use cases.
• Identify expansion opportunities and partner with Sales on upsell and cross-sell motions.
• Oversee renewals and forecasting to ensure timely and successful commitments.
• Serve as the primary point of contact for inquiries, issues, and escalations, collaborating across internal teams.

Requirements

• 3+ years of experience in software/SaaS sales or customer success, preferably with enterprise accounts.
• Working knowledge of cloud infrastructure, DevOps, developer tools, platform engineering, CI/CD, and the SDLC.
• Hands-on experience with Salesforce and industry-standard CS platforms.
• Proven history of building relationships with executive, business, and technical stakeholders.
• Must be based in the United States.
• Previous startup experience.

Nice to have

• Customer success or sales experience specifically focused on developer tools.
• Experience with renewal management.
• Proficiency with Totango, Gainsight, or similar CS platforms.
• Experience tinkering with AI tools such as ChatGPT, Claude, or Cursor.

Culture & Benefits

• Compensation includes equity and bonuses.
• AI-forward culture that embraces the use of AI tools in workflows.
• Transparent and consistent recruitment process.
• Collaborative environment focusing on the future of autonomous coding.

Hiring process

• Process typically completes within two to four weeks.
• Interviews include meetings with individual contributors, managers, and senior leaders.
• AI tooling is permitted for take-home assessments, provided its use is honestly disclosed.