Technical Support Specialist (Tier 2)

TL;DR

Technical Support Specialist (Tier 2): Providing technical support for digital signage software end users with an accent on troubleshooting hardware, software, and peripheral issues. Focus on managing technical documentation, utilizing CRM/ERP tools, and delivering high-quality customer service in a fast-paced environment.

Location: Must be based in Florida, North Carolina, or Texas

Company

hirify.global is a leading provider of comprehensive digital signage solutions, serving over 150,000 global client locations across various industries.

What you will do

• Provide technical support over the phone to end users.
• Translate complex technical information into non-technical language for customers.
• Monitor and assist in the operation of computer hardware, software, and peripherals.
• Utilize diagnostic tools to resolve a broad range of technical issues.
• Create and maintain technical knowledge base documentation for common issues.
• Update supervisors on project status and ongoing technical challenges.

Requirements

• Must be based in Florida, North Carolina, or Texas.
• 2+ years of experience in technical support or a call center environment.
• Proficiency with CRM, ERP, NetSuite, and Google Suite.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure with challenging deadlines.
• A.S. in Computer Science preferred.

Culture & Benefits

• Remote work culture with monthly internet allowance.
• Comprehensive medical, dental, and vision insurance plans.
• Accrued PTO and paid sick leave.
• 10 company-paid holidays per year.
• Employer-paid life insurance and short-term disability coverage.
• Employee Assistance Program (EAP) and pet benefits plan.