Customer Experience Enablement Senior Manager

TL;DR

Customer Experience Enablement Senior Manager (Customer Success/AI): Building scalable enablement strategies, resources, and systems that improve how Customer Success Managers support and grow customer accounts with an accent on strategic prioritization, knowledge management, and self-serve workflows. Focus on translating customer and field feedback into roadmaps, automating repetitive enablement operations, and measuring impact across complex products and customer journeys.

Location: Remote within the USA

Salary: $140,800–$176,000, $154,880–$193,600, or $161,920–$202,400 annually, depending on geographic zone.

Company

hirify.global provides virtual-first care for chronic conditions through human-led care teams, connected devices, and AI-enabled technology.

What you will do

• Own an enablement roadmap aligned with customer experience goals, team effectiveness, retention, and growth.
• Translate CSM pain points, customer feedback, and business priorities into practical strategies, tools, narratives, and guidance.
• Partner with Product Marketing, Clinical, Product, Analytics, Client Operations, and CX leadership on high-impact enablement opportunities.
• Develop frameworks and strategic content that help CSMs communicate value consistently throughout the customer journey.
• Improve knowledge management, communications, intake triage, resource discoverability, and self-serve support.
• Use AI, automation, feedback, usage patterns, and business context to scale operations and refine priorities.

Requirements

• 6–8+ years of experience in customer success enablement, sales or revenue enablement, customer success operations, or a related field.
• Stronger experience in enablement than in general project management, with a record of creating scalable strategies and resources.
• Ability to turn ambiguous business problems and stakeholder feedback into clear priorities, roadmaps, and solutions.
• Experience using AI, automation, or systems thinking to reduce manual work and improve team efficiency.
• Strong communication, listening, ownership, autonomous execution, and cross-functional influence skills.
• Ability to work remotely from within the USA.

Nice to have

• Experience supporting teams across multiple complex products, engagement models, and buyer types.
• Background or interest in health technology, digital health, or telemedicine.
• Ability to simplify complex information for busy customer-facing teams.

Culture & Benefits

• Remote-first work-from-home culture.
• Competitive salary, annual cash bonus, equity grants, and an employee stock purchase plan.
• Flexible time off and generous parental leave.
• Health, dental, vision, and mental health benefits, plus above-market employer contributions.
• 401(k) retirement savings plan and lifestyle spending account.
• Values-driven environment focused on trust, context, innovation, results, collaboration, and improving healthcare.