Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Developing and scaling customer education programs and learning journeys to drive product adoption and reduce time-to-value with an accent on outcome-based learning and content creation. Focus on designing modern learning experiences, executing scalable education initiatives, and measuring product adoption metrics.

Location: Must be based in the United States (Remote)

Salary: $123.6K – $154.5K

Company

hirify.global provides a visual collaboration platform that helps teams work better together through digital whiteboarding and design thinking.

What you will do

• Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
• Design outcome-based learning journeys and adaptive paths tailored to priority roles and adoption milestones.
• Develop high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
• Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify gaps.
• Deliver internal enablement to global CS teams to ensure consistency in strategy execution.
• Track and measure learning engagement and product adoption to continuously improve program effectiveness.

Requirements

• 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
• Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
• Strong content creation skills with the ability to simplify complex product workflows into actionable assets.
• Data-informed mindset with comfort using product and learning metrics to drive improvements.
• Excellent cross-functional collaboration and program management skills in a fast-paced environment.
• Must be based in the United States.

Nice to have

• Familiarity with collaboration or visual work platforms (e.g., hirify.global) and design thinking principles.
• Experience with LMS, digital adoption platforms, and AI-enabled learning tools.
• Experience designing customer academies, community-led learning, or cohort-based programs.

Culture & Benefits

• Competitive base salary range based on location and experience.
• Fully remote work arrangement within the USA.
• Opportunity to work in a high-growth B2B SaaS environment.
• Commitment to equal opportunity and reasonable accommodations for disabilities.