First Charge Mortgage Administrator (Fintech)

TL;DR

First Charge Mortgage Administrator (Fintech): Managing mortgage applications from submission to completion with an accent on case efficiency and regulatory compliance. Focus on coordinating between customers, lenders, and solicitors while ensuring adherence to FCA requirements.

Location: Hybrid in Manchester, UK (Minimum 3 days per week in-office)

Company

hirify.global is the UK's #1 credit score and report app, leveraging technology to help millions of users make better financial decisions.

What you will do

• Manage mortgage applications from submission to completion to ensure smooth progression.
• Review applications and supporting documentation for accuracy and completeness.
• Coordinate regular updates between customers, advisers, lenders, solicitors, and valuers.
• Perform identity, affordability, income, and compliance checks.
• Maintain accurate records within CRM and case management systems.
• Ensure all cases comply with FCA requirements, Consumer Duty, and data protection laws.

Requirements

• Strong organizational skills and the ability to manage multiple priorities.
• Excellent attention to detail and clear communication skills.
• Proficiency in Microsoft Office, CRM platforms, and case management systems.
• Customer-first mindset with the ability to communicate with empathy.
• Must be based in or able to commute to Manchester for a minimum of 3 days per week.

Nice to have

• Experience in mortgages, financial services, or a regulated environment.
• Understanding of the end-to-end first-charge mortgage application process.

Culture & Benefits

• Hybrid work environment with flexible hours and no clock-watching culture.
• Private health and dental cover via Bupa, including mental health support.
• 25 paid holidays plus a "duvet day" on your birthday.
• Up to 4% matched pension and life assurance scheme.
• Dog-friendly office with daily breakfast and free snacks.
• Ongoing investment in learning, development, and leadership training.