Licensing Operations & Financial Resolution Specialist (Software)

TL;DR

Licensing Operations & Financial Resolution Specialist (Software): Managing customer entitlements, licensing, and billing resolutions within Salesforce and NetSuite with an accent on data integrity and operational efficiency. Focus on resolving complex invoice discrepancies, auditing licenses, and ensuring seamless product activation for global customers.

Location: Must be based in Brazil (100% Remote or Hybrid for Serra Gaúcha or São Paulo residents)

Company

hirify.global is a software company providing integrated solutions for the home and building industry.

What you will do

• Manage license assignments, activations, renewals, and transfers to ensure customers receive purchased entitlements.
• Own customer billing enquiries end-to-end via Zendesk, resolving disputed charges and invoice discrepancies.
• Maintain data accuracy and consistency across Salesforce, NetSuite, and other CRM and billing platforms.
• Reconcile data between systems and investigate root causes of mismatches.
• Collaborate with Sales, Finance, Operations, and Support teams to resolve business-critical issues.
• Generate entitlement summaries, license position reports, and data quality scorecards.

Requirements

• Hands-on experience with Salesforce and NetSuite.
• Advanced English (C1) is a must for clear communication with global internal stakeholders.
• Must be based in Brazil.
• Strong written communication skills and high attention to detail.
• Ability to work under pressure and manage competing priorities.

Nice to have

• Prior experience with ticketing tools such as Zendesk.

Culture & Benefits

• Permanent full-time CLT contract (42h/week).
• Flexible work arrangement: 100% remote or hybrid options for specific regions.
• Collaborative global environment with exposure to multiple IT systems.