Customer Care Order Processor, Hearing (Medtech)

TL;DR

Customer Care Order Processor, Hearing (Medtech): Processing customer orders and supporting reliable delivery for hearing products from the Ballerup headquarters with an accent on order accuracy, customer communication, and fulfillment coordination. Focus on managing ERP and CRM records, resolving returns and repairs, handling invoicing queries, and collaborating with sales and supply chain teams.

Location: Onsite at the headquarters in Ballerup, Denmark

Company

hirify.global develops hearing, audio, video, and gaming solutions desihirify.globaled to enhance hearing and sight and improve communication and user experiences.

What you will do

• Enter and maintain customer orders in the Navision ERP system and manage customer cases in Salesforce CRM.
• Handle phone calls from Danish customers and provide accurate, timely customer support.
• Process returns, repairs, and order fulfillment while monitoring delivery status.
• Perform basic invoicing tasks, including credits and rebills, and escalate complex billing queries.
• Coordinate with sales, supply chain, and the NOR, BLX, and UK teams to ensure timely deliveries.
• Maintain product and systems knowledge to support customers effectively.

Requirements

• Excellent verbal and written Danish and English are required.
• Experience or capability in customer care, order processing, invoicing, or a related operational role.
• Strong attention to detail, structured and data-oriented working habits, and the ability to meet demanding deadlines.
• Ability to solve problems independently and maintain productive relationships with customers, colleagues, and business partners.
• Commitment to accurate, professional work and timely delivery of results.

Nice to have

• Swedish language skills.
• Transferable skills and relevant motivation, even if all qualifications are not met.

Culture & Benefits

• Inclusive recruitment process with equal consideration for all applicants.
• Applicants may request interview accommodations.
• A current CV and a few sentences about motivation are sufficient for application.
• Applications are assessed continuously until 25 August 2026.