Service Desk Representative

TL;DR

Service Desk Representative (IT Support): Providing first-line technical support and resolving customer issues with an accent on SLA compliance and ITIL processes. Focus on troubleshooting technical challenges, managing case lifecycles, and collaborating with cross-functional teams to ensure customer satisfaction.

Location: Hybrid (Brøndby, Denmark)

Company

hirify.global is a leading online IT partner in the Nordics and Benelux with a dynamic team of over 2000 colleagues.

What you will do

• Provide professional first-line support to customers via phone and email.
• Troubleshoot and resolve technical issues in collaboration with specialist teams.
• Manage and follow up on support cases according to ITIL processes to ensure SLA compliance.
• Collaborate with Delivery, Operations, and Sales departments to provide a seamless support experience.

Requirements

• Fluency in both English and Danish is required.
• Must be based in or able to work hybrid in Brøndby, Denmark.
• Strong interest in IT and a willingness to learn new technologies.
• Experience in customer service or support environments is considered an advantage.

Culture & Benefits

• Five extra vacation days on top of the regular allowance.
• One-time home office allowance of 2600 DKK for equipment.
• 12% pension (8% company-paid) including comprehensive health insurance.
• Continuous growth opportunities through the hirify.global Academy.
• Flexible work environment combining digital and office work.

Hiring process

• First interview with the Customer Service and Service Desk Team Managers.
• Second interview with the Service Desk Team Manager and a team member.