Customer Success Representative (Compliance)

TL;DR

Customer Success Representative (Compliance): Managing a portfolio of French-speaking customers for our Whistleblower Software with an accent on retention, renewal, and customer onboarding. Focus on providing high-quality support, identifying product optimization opportunities, and ensuring seamless compliance management for our clients.

Location: Must be based in or able to work from our Copenhagen office

Salary: Starting at DKK 155 per hour

Company

hirify.global is a fast-growing SaaS scale-up specializing in Governance, Risk, and Compliance (GRC) solutions, helping organizations navigate complex regulatory landscapes.

What you will do

• Manage a portfolio of French-speaking customers throughout their lifecycle, focusing on retention and expansion.
• Deliver customer onboarding and provide ongoing support for our Whistleblower Software.
• Respond to and resolve customer support tickets using Intercom and AI tools.
• Identify recurring customer requests to help improve our help center and product documentation.
• Collaborate with the Sales team and partners to develop business expansion strategies.
• Provide actionable feedback to the product team regarding feature requests and optimizations.

Requirements

• Professional fluency in English and French is required.
• Must be able to work approximately 20 hours per week onsite at our Copenhagen office.
• Strong interest in customer-facing roles and commercial communication.
• Detail-oriented mindset with a desire to learn software tools like CRM and support platforms.
• Ability to perform against targets and manage customer relationships effectively.

Nice to have

• Previous experience in Customer Success or compliance is a plus but not mandatory.
• Experience working with standard software company tools.

Culture & Benefits

• Opportunity to make a significant impact in a fast-growing GRC company.
• Structured career framework with regular performance reviews and salary growth.
• Comprehensive benefits including lunch, health insurance, and social events.
• Culture of ownership, trust, and independence.
• Annual Global Summit to connect with the wider international team.

Hiring process

• Online interview with the Talent Acquisition team (15-30 minutes).
• Interview with the Hiring Manager (30 minutes).
• Personality assessment and potential follow-up session.